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For general questions, feedback, or issues with your account.

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Found something broken? Let us know so we can fix it quickly.

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Questions about Pro subscription, credits, or payments.

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Privacy & Data

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Frequently Asked Questions

What file formats are supported?

Spend Story supports PDF, Excel (.xlsx, .xls), CSV, TXT, OFX, QFX, QIF, MT940, and photos (JPG/PNG) of bank statements.

Is my financial data secure?

Yes. We use bank-level encryption (TLS/SSL) for all data transfers. Your data is stored securely and never shared with third parties. You can request data deletion at any time.

How does the free plan work?

Free users can upload 1 bank statement per month. Upgrade to Pro for unlimited uploads and premium AI features.

How do I cancel my subscription?

You can manage or cancel your subscription through your device's App Store settings (Settings > Apple ID > Subscriptions).

Why are some transactions miscategorized?

Our AI categorizes transactions based on merchant names and patterns. While accuracy is high, some transactions may need manual adjustment. The AI improves over time.

Which languages are supported?

Spend Story is available in 20 languages including English, Turkish, German, French, Spanish, Japanese, Korean, Chinese, Arabic, Russian, and more.